Tag Archives: qatar airlines

Good and Bad Customer Service

www.iinet.com.auAt their request, I wrote an email to the CEO of Qatar Airlines. The TL;DR version – Expedia SUXS, Qatar Suxs, iiNet awesome. Settle back people, this is a long one.

Today I called iiNet to cancel my Internet service. I wanted them to hold off for a day or two so that I can have Internet while I am moving out. Chris (the CSR) says that he’s put a note on the order to let it sit for a day or so. I’m like, “Whatever” and tell Tanel (my wife) that we’ll have to start stealing Wilf’s (my neighbor) Internet. As I’m saying it, I get this email.

Hi Tom,

After your phone call I asked around and was informed that the cancellation itself was instantaneous, the part that was pending was to do with the codes and setup on our end. What I’ve done is uncancelled it and set myself a reminder for two days to fully cancel it.

If there’s anything else we can help with, feel free to reply to this email or call us again on 13 22 58

Regards,

Chris Continue reading Good and Bad Customer Service